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In this section you will find short videos and written guides to help you with the basic functions needed to use the site.

If you have any accessibility needs, please go to our Accessibility page where you will find support tools to help you adapt the site to meet your needs.

Guide: What is the Sunderland Information Point?

If you aren't sure what the Sunderland Information Point is, then watch our video guide to find out how this site can help you to live your life, your way. 

Guide: Basic searching

This video demonstrates a basic search using the search bar and keywords. It also shows how to change or improve the results of the search. 

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Text Guide: Basic Searching

Guide: Searching categories

This video demonstrates how you can use the categories to search for services.

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Text Guide: Searching categories

Guide: Finding services

This video demonstrates what you need to do to find services.

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Text Guide: Finding services

Guide: Using My Shortlist

This video demonstrates the My Shortlist feature.

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Text Guide: Using My Shortlist

Guide: Managing your record

This video demonstrates how to register or login to your online account and what options are available when you are logged in.

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Text Guide: Managing your record
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