This is a service which means that you live confidently and independently in your own home with the peace of mind of knowing that help is only the press of a button away.
Telecare uses a range of discreet sensors around the house to detect problems such as fire, flood or a person falling. The equipment you have will depend on your own personal circumstances. When the equipment is triggered it connects you to an operator who will use their skills and experience to decide on the most appropriate course of action. Whatever the emergency, help will be provided. It may be that the operator can reassure you enough for you to contact your family or the emergency services. We may also send one of our fully trained Support Workers to come and help you.
The help is available whenever you need it - 24 hours a day, 365 days a year.
The service can provide a basic pendant and unit to vulnerable customers on request from a prescriber or via self-assessment. Additional equipment can also be provided following a referral from a Social Worker, Occupational Therapist, or other approved prescriber.
Criteria for Access
The service can be accessed by any vulnerable person. Customers can make a self-referral or family member can make a referral on their behalf by contacting the Customer Service Network. Referrals can also be made by a Social Worker, GP, Nurse or other health professional. Services are offered to any adult classed as being vulnerable.
Please visit our website for more details.