We offer free, impartial and confidential advice and information to people in our community to help them find the way forward and resolve their issues. We advise on a range of subject areas including welfare benefits and debt.
Contact Details
Debt and Energy Line (Monday to Friday, 9am-4pm): 0191 415 8998
Advice Line (Monday to Friday, 9am-4pm): 0808 278 7950
Facebook Page: https://www.facebook.com/SunderlandCitizensAdviceBureau/
Help applying for Universal Credit
We can also help people apply for Universal Credit. Our dedicated Help to Claim service supports people in the early stages of their Universal Credit claim, from application through to their first payment.
Universal Credit Free Helpline (Monday to Friday, 8am-6pm): 0800 144 8444
Universal Credit Webchat Service: https://www.citizensadvice.org.uk/helptoclaim/.
Our Offices
- Monday - Friday 9am-12noon for drop in at Waterloo Place, Sunderland.
- Monday - Thursday 9am-12noon for drop in at The Galleries.
- Monday - Friday 9am-4pm for telephone advice.