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Citizens Advice Sunderland

We offer free, impartial and confidential advice and information to people in our community to help them find the way forward and resolve their issues.  We advise on a range of subject areas including welfare benefits and debt.

Contact Details

Debt and Energy Line (Monday to Friday, 9am-4pm): 0191 415 8998
Advice Line (Monday to Friday, 9am-4pm): 0808 278 7950

Facebook Page:

Help applying for Universal Credit

We can also help people apply for Universal Credit. Our dedicated Help to Claim service supports people in the early stages of their Universal Credit claim, from application through to their first payment.

Universal Credit Free Helpline (Monday to Friday, 8am-6pm): 0800 144 8444

Universal Credit Webchat Service:

Our Offices

  • Monday - Friday 9am-12noon for drop in at Waterloo Place, Sunderland. 
  • Monday - Thursday 9am-12noon for drop in at The Galleries. 
  • Monday - Friday 9am-4pm for telephone advice.

Who to contact

Debt and Energy Line (Monday to Friday, 9am-4pm): 0191 415 8998
Universal Credit Helpline: 0800 144 8444
Advice Line: 0300 330 1194

Where to go

5a Waterloo Place
Tyne & Wear

Time / Date Details

Session Information
Monday - Friday 9am-12noon

Other Details


Sunderland City Council and Together for Children Sunderland do not recommend or endorse any providers or services listed. Please read our full Disclaimer here.
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