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Staying safe

In this section you will find services that can help you look after your own safety when out and about or in your home, guide you on where to get support if you are a victim of crime or abuse and how to report concerns if you are worried about someone.


Services can be searched in the categories to the right and information and advice is listed below. 

Information and advice

Anti-social behaviour

Find out what is classed as anti-social behaviour, who is tackling it, how you can report it, and what standards of service you can expect to receive from Sunderland City Council. 

The Safer Sunderland Partnership consists of a group of organisations including the City Council, Northumbria Police and landlords all working together to tackle anti-social behaviour.

You can help solve problems in your area by reporting anti-social behaviour to:

  • Northumbria Police on 101 if you are experiencing or witnessing anti-social behaviour which requires a Police response or on 999 if the behaviour is very serious and there is a risk to your safety
  • Your landlord, if you are a social housing tenant:
    • Gentoo by calling 0191 525 5000 (or 0800 028 4445 outside normal opening hours)
    • Home Group on 0345 141 4663
    • Bernicia on 0191 238 3800 or 03448003800 24/7
    • Anchor on 0845 140 2020
    • Two Castles on 0191 2614774

If you are thinking about reporting anti-social behaviour, it may help to record the incident.

More information about anti-social behviour and how to report can be found on the Council's Anti-social behaviour web page.

Are you worried about someone?

Children and adult safeguarding logos

Everyone has a responsibility to safeguard children, young people and adults who may be at risk of abuse.  If there is no immediate risk, call the police on 101 if it is an emergency, please call 999.

If you are a member of the public and worried about your own safety or about the safety of someone else, please contact the Safeguarding Adults Team using their online form.

If you have concerns about the safety or welfare of a child or young person contact Together for Children on 0191 561 7007 (available 8.30am to 5:15pm Monday - Thursday, 8.30am to 4.45pm Friday)

Crisis Support

This is one of two schemes that make up Sunderland City Council's local welfare provision scheme.  The scheme is intended to help vulnerable people who:

  • do not have short-term resources to be able to meet certain needs themselves following;
  • an emergency or crisis

The scheme supports people with a crisis or emergency and can provide help with:

  • food
  • utilities (gas/electricity)
  • travel costs
  • clothing

Details of eligibility and how to apply can be found on the Council's Crisis support web page.

Falls prevention

Falls are the number one reason older people are taken to the emergency department in a hospital.

Further details about how to look after yourself and make your home fall proof can be found on the Age UK website.

Fire home safety checks

Tyne & Wear Fire logo

Firefighters can visit your home, where you may be at the greatest risk from fire, and offer advice on Fire Safety, tailored specifically to your needs and where necessary fit free smoke detectors.

We are currently targeting our resources at those households most at risk, but will attend to you as soon as possible if you request this service. 

Further details can be found on the Tyne and Wear Fire and Rescue website.

Hate Crime

What is Hate Crime?
Hate crimes are any crimes that are targeted at a person or property because of hostility or prejudice towards that person’s:

  • disability
  • race or ethnicity
  • religion or belief
  • sexual orientation
  • transgender identity

Why should I report hate crime?
By reporting them when they happen, you may be able to prevent these incidents from happening to someone else.  You will also help the police understand the extent of hate crime in your local area so they can better respond to it.

How can I report a hate crime?
There are several ways you can report a hate crime, whether you have been a victim, a witness, or you are reporting on behalf of someone else:

1. In an emergency

  • call 999 or 112.
  • If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. However, you will only be able to use this service if you have registered with emergencySMS first. See the emergencySMS website for details.

2. Contact the police

  • You do not have to give your personal details, but please be aware the investigation and ability to prosecute the offender(s) is severely limited if the police cannot contact you. Contact your local police force, either by telephone or by visiting your local police station, details can be found on Northumbria Police website.  

3. Report online

4. Self-reporting form

  • You can download the self reporting form and send this to your local police force. The forms, including an Easy Read version, can be found on the 'Report a hate crime' page.

5. Third party reporting centres

  • Local agencies such as the Citizens Advice Bureau, Community Voluntary Services etc can also report the incident on your behalf and provide you with advice and support. The 'Organisations that can help' page has a list of those organisations that may be able to help you.
  • Stop Hate UK provide confidential and independent Hate Crime reporting services in various areas in the UK including a 24 hour helpline.

6. Crimestoppers

  • If you do not want to talk to the police or fill in the reporting forms, you can still report a hate crime by calling Crimestoppers on 0800 555111 or via their website at www.crimestoppers-uk.org (opens in new window). You do not have to give your name and what you say is confidential. It is free to call.
  • You can give us as little or as much personal information as you wish. But please note:
  • With your details... the incident can be investigated fully and you can get the service you deserve and the support you need.
  • Without your details... the report will be used for monitoring purposes to get a true vision of what is happening.

I'm ready to report - take me to the reporting page

Powergrid Care - extra support available duing a power cut

Powergrid care logo

Why should I register for this extra support during a power cut?

  • You may rely on medical equipment such as a Home Kidney Dialysis Machine or Oxygen Concentrator, and even a short power cut could cause a significant impact to your health or well-being. 
  • You may have a medical condition that restricts your ability to move, or perhaps are recovering from a serious operation or illness. An interruption to your power could hinder your recovery, or mean that you would be unable to care for yourself for a prolonged period. 
  • You may require alternative methods of communication if you are hearing or sight impaired.There may also be other reasons that you need us to communicate with you in a different way; for example, English may not be your first language. 
  • You may need additional advice and support if you are elderly, have young children or customers whose household is in fuel poverty, as you may find a power cut more difficult to deal with.

If the power goes off, customers on our Priority Service Register may be able to access the following services and benefits by simply calling our Powergrid Care Team.

So if you or someone you know would benefit from receiving additional support during a power cut then please register online or contact our Powergrid Care Team on 0800 169 2996.

Please visit our Northern Powergrid website for more details

Prevent campaign

Prevent is about stopping people from being radicalised and becoming terrorists or supporting terrorism.  Radicalisation is a psychological process where vulnerable and/or susceptible individuals are groomed to engage into criminal, terrorist activity.

The Prevent Programme is designed to safeguard people in a similar way to safeguarding processes to protect people from gang activity, drug abuse, and physical and sexual abuse.

Northumbria Police
Do you have concerns about someone or just need advice? Contact your local Northumbria Police Prevent team by:

- Email: specialbranch@northumbria.pnn.police.uk
- By phoning: 101 Ext 63854

Preventing Radicalisation
Further details about what you should do if you think someone is at risk can also be found on the Preventing radicalisation and the prevent duty website.

Sunderland Safe Places

Safe places logo

Safe Places help people with learning disabilities if they feel scared or at risk while they are out and about in the community and need support right away. You might need support if: 

  • You are lost
  • You have lost something like your wallet
  • Someone has stolen something from you
  • Someone is bullying you 

There are lots of places in and around Sunderland that you can go if you need help.  This could be a shop, cafe, or community centre.   You will know they are Safe Places if they have the Safe Places logo in their window

Further details about where these safe places are can be found on the Sunderland People First website.

Severe Weather Emergency Protocol (SWEP)

During extremely cold weather - specifically, when temperatures fall to zero degrees or lower for three days - special measures come into action with the Severe Weather Emergency Protocol (SWEP).When this comes into force, the local authority and other organisations in the area will work to offer extra temporary accommodation where possible.  No one should be faced with sleeping rough, especially in freezing conditions.  During the winter period, in addition to the current provisions available, Sunderland City Council are working with the Salvation Army to provide additional safe and warm emergency accommodation with hot food and drinks, please contact Sunderland City Council 01915205551 for further advice and assistance if you are faced with homelessness.

Find out more here: https://www.sunderland.gov.uk/article/12172/Homeless-services or call us on 0191 520 5551

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